PRIVACY POLICY & TERMS OF USE

Learn more about Interest-based Advertising and your Ad Choices here .

Effective Date: September 25, 2023

Introduction and Overview

This Privacy Policy ( "Policy" ) explains how your personal information is collected, used, shared, and processed when you access this website, located at ojooj.com (the "Site" ), our mobile application (the "App" ), or use other services provided by ojooj.com Services, including any written, electronic, and oral communications, online or offline, and purchases performed (collectively, the "Services" ) as well as the rights and choices you have associated with that information. The Policy also describes your rights regarding your personal data and explains how you can contact us to learn more about our data practices or to exercise your rights.

The Site and the App are provided by ojooj.com Services. ojooj.com is responsible for collecting, processing, and protecting your personal data. In this Policy, the terms 'ojooj.com', 'Company', 'we', 'us', and 'our' refer to ojooj.com.

Please read our Terms and Conditions and this Policy before accessing or using our Services. If you cannot agree with this Policy or the Terms and Conditions, please do not access or use our Services.

Policy Modification: ojooj.com may change this Policy from time to time, to reflect how we process your data, and if we make changes, we will revise the effective date or last modified date at the top of this Policy. If we make changes that materially affect your privacy rights, we will attempt to provide advanced notice (including via real- or near real-time disclosures) or otherwise via the Site, or by some other means of contact so that you have a reasonable opportunity to review the changes before you continue to use the Site or the Services.

If you do not agree with the modified Policy, please stop using the Site, or the Services.

CONTENTS

Click on the links below to go to a specific section of this Policy.

1. How We Collect and Use Your Personal Data >

2. Sharing Your Personal Data >

3. Cookies, Interest-Based Advertising, Ad Choices >

4. Security Precautions >

5. Your Rights >

6. Retention >

7. Third-Party Websites >

8. Children >

9. Transfer of Your Personal Data >

10. California Privacy Rights >

11. Nevada Privacy Rights >

 12. Contact Us >

1. How We Collect and Use Your Personal Data

We respect the privacy of the visitors to our digital properties and the users of our products and Services, and we are committed to protecting it through our compliance with this Policy. We collect personal information when you use our Services.

Personal information is any information that identifies or makes an individual identifiable. The definition of personal information (used interchangeably in this Privacy Policy with the term "personal data") depends on where you are a resident.

Personal Information does not include data that has been effectively irreversibly anonymized or aggregated so that it can no longer enable us or others, whether in combination with other information or otherwise, to identify an individual.

Your personal data is collected and used by us to support a range of different business purposes. The purposes and types of information we collect are listed in the chart below and should be understood to include uses of your personal data that are compatible with the purposes listed.

1.1 To create an account with us, to manage your account, and to provide you with our Services;

Contact information, including email address and password, to register with our Site or App;

Profile data, including your style preference, if you voluntarily choose to provide it for personalization purposes.

1.2 To fulfill or process orders;

Identity and contact information such as name, phone number, and shipping address, as well as financial information or payment account information, for delivery, returns, refunds, sales tax determinations, and payment operations.

Transaction details, such as return and refund details, gift card number, and order history, within our Services, to fulfill basic functions like processing your payments and returns, and keeping you informed of order status and shipping logistics.

Location data at an IP address-based level, to customize your experience by displaying the appropriate local website, language, or user experience.

Additional identity information you provide if participating in our "college campus ambassador program," such as your school, name, email address, PayPal account, and city, for identity authentication purposes.

1.3 To provide customer service and support, or to provide you with service-related communications;

Your communication history with us via various channels, such as email, phone, social media, mail, instant chat, and our customer service platform, to respond to your requests and keep you updated about your account and the Services.

Photographs you upload to our Services in accordance with our Terms and Conditions, to provide product advice, and to allow you to voluntarily show other potential customers what items may look like when purchased or worn.

1.4 To undertake marketing, advertising or other promotional activities;

Contact information, such as phone number and email address, for telemarketing and email marketing purposes.

Non-directly identifiable device identifiers, operating system information, and cookie information, to direct and measure the effectiveness of the advertising we offer.

Data about how you engage with our Services, such as browsing, adding items to your shopping cart, saving items, placing orders, and returns, for market research, statistical analysis, and displaying personalized advertising based on your activity on our site and inferred interests.

Contact and identity information, such as name, email address, and phone number, when you voluntarily participate in competitions, market surveys, events, or other marketing campaigns organized by us.

Sharing your personal data with third-party service providers to advertise our Services and/or products on our Site.

1.5 To improve our product or service, or for personalization:

• Collect your device information and usage data on our Site or App for fault analysis, troubleshooting, and system maintenance, as well as setting default options for you, such as language and currency.
• When you optionally provide such information, we may collect general personal data that cannot identify you, such as body shape, personal height, chest/waist/hip circumference, and weight. This information may be used to recommend clothing sizes or styles, provide personalization, or offer fit prediction services for you.
• Share your personal data within and across our corporate organization for our business needs and personalization.
• Collect your "like" records and votes when prompted about your preference between two items, to provide preference setting options.
• Display information you choose to post in public areas of the Services, such as a customer review.

1.6 To prevent and investigate fraud and other illegal activities:

• Information automatically collected through the Services, such as browser type, device information, operating system, and account setting information, for fraud prevention, detection, and credit risk reduction.
• Log-in data used for risk control and fraud reporting purposes.
• Billing address used to verify payment information.

1.7 To comply with legal or compliance requirements:

• Identity information, such as ID- or passport-related information, for customs clearance purposes.
• Transaction history and certain identifying information to handle and resolve legal disputes, for regulatory investigations, and to comply with lawful requests from a competent law enforcement agency or court.

1.8 Other Purposes:

• We may use your information for any other purpose disclosed to you prior to you providing us with your personal information or which is reasonably necessary to provide the Services or other related products and/or services requested, with your permission or upon your direction.

Please note: When communicating with us by email or through forms on our Services, or when you publicly share content through our Services, we ask that you please do not send us any sensitive information pertaining to yourself or others. We do not collect or store sensitive information or special categories of information.

2. Sharing Your Personal Data

We may disclose and share your personal information with parties as described below:

A. Within Our Corporate Organization: The Company is part of a corporate structure with multiple legal entities, business processes, management structures, and technical systems. We may share your personal information with our related group companies and, in some cases, other affiliates within our corporate group for business maintenance and personalization continuity. This allows you to enjoy a personalized user experience across our digital properties, receive Services, or have actions taken based on your requests or preferences.

B. Third Party Sellers: When a third-party seller lists products on our platform and ships them directly to you, we may share your personal data (name, address, and telephone number) with them. This facilitates order fulfillment and involves sharing your personal data with a shipping logistics provider for product delivery.

C. Service Providers: We may provide access to or share your personal information with various types of third-party service providers as outlined below:

• C.1 IT system and software service providers: These include website hosting services (including cloud storage), mobile app or software optimization services, customer relationship management software, email service providers, and system maintenance services.
• C.2 Payment service providers: Third-party payment processing services.
• C.3 Marketing and advertising services: Assistance in reaching potential new customers across multiple communications channels, or sharing with affiliated companies that promote our products on their websites.
• C.4 Order fulfillment service providers: Provision of logistics, warehousing, distribution services, return and exchange services, and order status notification services for purchased items.
• C.5 Customer service providers: Assistance with customer services and support.
• C.6 Fraud prevention and information security service providers: Identity verification, fraud prevention, or credit risk reduction services to protect our Site/App and business.
• C.7 Other service providers selected by you: Third parties such as size recommendations and fit prediction services providers if chosen by you to help us provide product recommendations.

These service providers process your personal information solely for the purposes provided to them and to the extent necessary for such purposes, in accordance with our written instructions.

D. To Maintain Legal and Regulatory Compliance: We may disclose your personal information as required by law or when we believe disclosure is necessary to protect our rights, comply with a judicial proceeding, court order, request from a regulator, or any other legal process served on us. We may also disclose information when we reasonably believe it is necessary to enforce our agreements or policies, or to protect the rights, property, or safety of the Company or our customers.

E. Co-Branded Services and Features: Certain portions of our Services may be offered as part of co-branded services and features. We will share your personal information with co-branded partners based on your voluntary use or participation in these services or features. Co-branded partners will be identified along with their privacy policies. Use of your personal information by a co-branded partner will be subject to their privacy policy. If you wish to opt-out of future use of your personal information by a co-branded partner, you should contact them directly.

F. Consent: We may disclose your personal information for any purpose with your consent.

G. Corporate Transactions: In the event of a merger, divestiture, restructuring, reorganization, dissolution, sale, or transfer of some or all of our assets, including personal information, we may disclose such information to a buyer, prospective buyer, corporate affiliate, or other successors. This may occur as part of a going concern or bankruptcy, liquidation, or similar proceeding where personal information about our Services users is among the assets transferred. By using our Services, you acknowledge and agree to the assignment or transfer of rights to your personal information.

Please note that we may disclose aggregated or anonymized information about our Services users without restriction. This type of information does not identify any specific individual.

3. Cookies, Interest-Based Advertising, Ad Choices

We use cookies, tags, web pixels, and similar technologies to automatically collect information on our Services. Cookies or tags are bits of code that allow our technology partners to collect information that usually does not directly identify you. We will request your consent before using cookies or other tracking technologies. The information below describes our use of cookies and your options to control their use for advertising-related purposes.

A. Cookies: Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser, enabling the site or provider’s system to recognize your browser and remember certain information.

• "First-party cookies" are set by us on the Site.
• "Third-party cookies" are set by other companies whose functionality is embedded into our site (e.g., those set by Google).

We use first-party and third-party cookies for the following purposes:

• Strictly Necessary Cookies: Essential for our Services to function properly, such as accessing secure areas. They do not gather information for marketing purposes and cannot be disabled without impacting service.

• Functional Cookies: Remember your choices to provide enhanced features and personalized content. They do not target you with online marketing but can be disabled, affecting functionality.

• Performance or Analytics Cookies: Collect passive information about how you use our Services to improve and optimize them. They are not used for online marketing and can be disabled.

• Advertising or Targeting Cookies: Make advertising messages more relevant to you based on your interests. Third-party partners may build a profile of your interests for this purpose. You can disable these cookies.

B. Your Choices:

• Browser Settings: You can manage cookies through your browser settings (usually found in "Help", "Tools", or "Edit" settings). Disabling cookies may limit access to secure areas and affect service functionality.

• Third-party Cookies: Opt-in or opt-out of third-party advertising networks and entities using advertising cookies through the "Manage Cookies" link on our Site footer or visit aboutads.info.

• Mobile Applications: Opt-out of interest-based advertising across mobile apps through the Digital Advertising Alliance's AppChoices mobile application opt-out available at youradchoices.com/appchoices.

We do not control third parties' collection or use of your information for interest-based advertising but provide options to manage these preferences.

C. Web Pixels: Used to assess marketing campaign success and analyze usage patterns on our Services by firing a short code when you click on a button or reach a specific page.

D. Analytics: We use Google Analytics to monitor and analyze site traffic. You can opt-out using the Google Analytics Opt-out Browser Add-on.

E. Facebook Ads: We use Facebook Business Tools for interest-based ads. Modify preferences through Facebook's Ad Preferences.

F. Other Technologies: Includes JavaScript, entity tags, HTML5 local storage, and other tracking technologies for performance and functionality.

G. Do Not Track: Our site does not currently process or respond to "Do Not Track" signals.

H. Location Information: Adjust your device settings to limit or deny access to location information by websites or mobile apps.

4. Security Precautions

We maintain robust physical, electronic, and procedural safeguards to protect your personal data from unauthorized processing, use, or disclosure. These security measures include industry-standard physical, technical, and administrative safeguards to prevent unauthorized access or disclosure of your information.

While we implement these measures, it's important to note that the Internet is not entirely secure, and we cannot guarantee the absolute security of your personal data. We strongly recommend using secure methods and creating complex passwords to help secure your account. Avoid sharing your password with others and refrain from reusing passwords across different sites or apps to minimize the risk of credential stuffing attacks or other malicious activities.

If you suspect any compromise to the security of your account or personal data, please contact us immediately through our dedicated Privacy Center or as specified in the "Contact Us" section below.

5. Your Rights

5.1 Access, Correction, and Deletion of Your Personal Information: You have the right to access, correct, or delete the personal information we collect about you. To protect your privacy and security, we may request information from you to verify your identity and confirm your right to access such information. There may be instances where applicable laws or regulatory requirements allow or require us to refuse your request to provide or delete certain personal information. You can update your information within your customer account on the Site or App, or contact us through our dedicated Privacy Center to exercise your rights.

5.2 Unsubscribe from Our Marketing Communications: If you prefer not to receive marketing emails or non-transactional promotional materials from us, you can click on the unsubscribe link at the bottom of any email message from us or contact us through our dedicated Privacy Center.

5.3 Lodging Complaints: If you believe that we have infringed or violated your privacy rights, please contact us through our dedicated Privacy Center so that we can attempt to resolve any concerns to your satisfaction.

5.4 Right to Opt-Out of Selling: Residents of certain states, such as California and Virginia, have the right to opt-out of having their personal information sold. While we do not sell your personal information in the traditional sense, certain privacy laws may define "sale" or "personal information" broadly. In the past 12 months, we may have shared identifiers and inferences about you with our partners, third parties, and affiliates in ways that could be considered a "sale" under such laws. If your state permits opting out from such activities, you can exercise your right by clicking the "Manage Cookies" link in our Site footer to access a consent tool that allows you to opt-out of cookies on our Site.

6. Retention of Personal Data

We will retain your personal data, including any correspondence you have with us, only for as long as necessary to fulfill the purposes outlined in this Policy. This includes retention to comply with our legal obligations, resolve disputes, ensure information security, and enforce our legal rights, terms, and policies.

7. Third-Party Websites

Our App or Site may include links to third-party websites. This Privacy Policy does not apply to those third-party sites. We recommend reviewing the privacy statements of any other sites you visit, as we are not responsible for their privacy practices.

8. Children

Our Services are not intended for children under the age of 16 or minors as defined by applicable national laws. If you are a minor, please refrain from providing any personal information to us or attempting to fill out forms on our Services. If we learn that we have collected personal information from a minor without parental or guardian consent, we will take steps to promptly delete such information and unsubscribe the minor. For more details, please refer to our Terms and Conditions.

9. Transfer of Your Personal Data

This Privacy Policy applies specifically to residents of the United States. If you reside in another country, please refer to the SHEIN Privacy Policy and Terms of Use applicable to your jurisdiction, typically available on the local version of the App or Site. Please be aware that when you use our Services, your personal data may be accessed or transferred outside of the United States. These countries may have data protection laws that differ from those in your jurisdiction. For such transfers, we rely on appropriate safeguards as permitted under applicable law and standards. If you do not wish for your information to be transferred to, processed, accessed, or stored outside of the United States, we recommend discontinuing your use of our Services.

10. California Privacy Rights

This section applies solely to California residents under the California Consumer Privacy Act of 2018 ("CCPA"). For the preceding twelve (12) months, here is a summary of the personal information categories we collect, the reasons for collection, sources of information, and third parties with whom we may share such data:

• Categories of Personal Information Collected:

  • Identifiers (e.g., name, address, email, phone number, IP address, device identifiers)
  • Commercial information (records of products or services purchased, obtained, or considered)
  • Internet or other electronic network activity information (browsing history, interaction with our websites or apps)
  • Audio recordings (if you call us, where permitted by law)
  • Employment-related information
  • Inferences drawn from other personal information reflecting preferences, characteristics, behavior, and attitudes

• Sources of Personal Information:

  • Directly from you (e.g., when you register or use our Services)
  • Automatically through your use of our Services
  • Third-party sources (e.g., advertising networks)

• Purposes of Collection:

  • To provide and improve our Services
  • To communicate with you
  • To personalize user experience
  • For marketing and advertising purposes

• Categories of Third Parties:

  • Service providers
  • Advertising partners
  • Affiliates

If you are a California resident, you have the following rights regarding your personal information, subject to certain exceptions:

• Right to Know: You may request details about the personal information we have collected, used, disclosed, and sold about you.
• Right to Delete: You may request that we delete your personal information, subject to legal exceptions.
• Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information.

To exercise these rights or designate an authorized agent to act on your behalf, please contact us using the information provided in the "Contact Us" section below. We may require verification of your identity to process your request.

11. Nevada Privacy Rights

This section pertains to Nevada residents under Chapter 603A of the Nevada Revised Statutes. Although we do not sell covered information of Nevada consumers as defined by this law, you may still contact us through our Privacy Center to request notice in the event our practices change in the future. You can also exercise your opt-out rights under Nevada law by contacting us as described below.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact our dedicated Privacy Center:

Email: admin@ojooj.com

You can also reach out to our Privacy Office directly using the provided email address.